Security Operations Supervisor

4 days ago


Fall River, Massachusetts, United States Hard Rock Hotel & Casino Bristol Full time

Job Overview

The Hard Rock Hotel & Casino Bristol is seeking a skilled Security Operations Supervisor to oversee security activities, ensuring the safety and security of guests, team members, and property.

Responsibilities:

  • Assist shift managers in coordinating security efforts to safeguard company assets, employees, and patrons during assigned shifts.
  • Responsible for assigned security posts, including guarding money transfers, chips, and jackpots, performing hopper fills, table fills, and table credits.
  • Train, evaluate, and recommend disciplinary action for officers.
  • Patrol premises to discourage inappropriate behavior and take necessary actions.
  • Write investigative and incident reports.
  • Address individuals not wearing Commission Badges in non-public areas or those found in unauthorized areas.
  • Assume overall responsibility of security operations during the absence of the Security Shift Manager.
  • Perform other duties as assigned and adhere to Virginia Lottery Regulations.

Requirements:

  • High School Diploma or equivalent required, with a minimum of one year of guest service experience or the equivalent combination of education and experience.
  • Two years' progressive experience in security operations and supervisory experience preferred.
  • Must obtain and maintain all licenses/certifications per Federal, State, and Virginia Lottery regulations.
  • Must successfully pass background checks and drug screenings.
  • Prior experience in the Gaming industry strongly preferred.

Benefits:

  • A competitive salary range of $45,000 - $65,000 per year, depending on experience.
  • Opportunities for professional growth and development within the company.
  • A dynamic work environment with a focus on customer satisfaction.

Additional Information:

This role requires strong communication and leadership skills, as well as the ability to work flexible schedules, including holidays and weekends. The ideal candidate will have a passion for providing exceptional customer service and ensuring the safety and security of our guests and team members.



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