Poker Room Operations Supervisor

15 hours ago


Fall River, Massachusetts, United States Hard Rock International (USA), Inc. Full time

At Hard Rock International (USA), Inc., we're seeking a skilled Poker Room Operations Supervisor to join our team in overseeing the smooth and efficient gaming operations of our Poker Room. This is an exciting opportunity for a highly organized and communicative individual who can lead by example, ensure exceptional guest experiences, and maintain a safe and secure work environment.

Job Description:

The ideal candidate will have at least three years of experience in Poker operations and be knowledgeable in all primary poker games and their direct variants. As a Poker Room Operations Supervisor, you'll be responsible for implementing procedures, monitoring performance, and promoting positive guest and employee relations at all times. You'll also oversee table security and the integrity of games played, ensuring that all aspects of Poker Room Operations are conducted in accordance with internal controls and rules and procedures.

Responsibilities:
  • Oversight of Poker game operations and making table decisions as necessary.
  • Supervision of Poker Shift Personnel, including indirect supervision of all other Poker shift personnel.
  • Resolving customer disputes and issues related to complimentary offerings.
  • Maintenance of drop-box pick-ups and overall direction of scheduling, coordination, and evaluation of all shift personnel.
  • Compliance with all departmental and Company Policies, including business ethics guidelines and regulatory requirements.
Requirements:
  • High School diploma or GED required.
  • Three (3) years of Poker experience required.
  • Knowledgeable in all primary poker games and their direct variants.
  • Adept at directing activities of others, skilled in dealing with and meeting with the public, and thoroughly versed in all aspects of Poker Room Operations.
Compensation:

Our estimated salary for this role is around $60,000 - $80,000 per year, depending on your experience and qualifications. This compensation package includes opportunities for growth and professional development within the company.

Benefits:

We offer a comprehensive benefits package that includes health insurance, paid time off, and retirement savings options. We're committed to providing a positive work environment that promotes work-life balance and supports the well-being of our employees.



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