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IT Systems Support Senior Lead

2 months ago

Springboro, Ohio, United States OPSPro, LLC Full time
Job Title: IT Systems Support Sr. Lead

OPSPro, LLC is seeking an experienced IT Systems Support Sr. Lead to join our team. As a key member of our IT department, you will be responsible for providing end-user support, installing and maintaining local and remote networks and computers, and deploying new infrastructure equipment.

Key Responsibilities:
  • Provide Service Desk operations, system security, and documentation, and general IT systems administration
  • Manage and maintain Microsoft 365 users, licenses, and applications such as Exchange, SharePoint, Teams, and Microsoft 365 Groups
  • Support all aspects of IT systems management, including planning, design, acquisition, installation, and set-up, testing, accreditation, fielding, support, and disposition of IT equipment, components, and software
  • Monitor and investigate potential cybersecurity incidents
  • Plan, schedule, coordinate, install, update, and accomplish day-to-day administration for software and hardware on multiple networks
  • Provide Tier 2/3 help desk support for all IT networks and communications systems for on-site and off-site personnel
  • Troubleshoot and support software applications and business processes, troubleshoot and repair new or existing hardware
  • Analyze and test new hardware/software configurations
  • Prepare technical documentation, including standard procedures, reports, research, and cost analysis
  • Provide technical support for local and remote laptop users, including rebuild, reimage, remote support, and VPN support
  • Assist with management of physical and virtual infrastructure support, including servers, networks, and applications
  • Assist the technical lead with projects from implementation through testing and production
  • Update applications, websites, and content management systems

On-call, evening, or weekend hours may be required as needed for support and maintenance issues. Domestic travel may also be required.

Requirements:
  • Experience with computer systems support, Office 365 administration, and license management, SharePoint administration and support, and basic network administration
  • Experience in local and remote help desk support
  • Thorough working knowledge of Microsoft Office 365 and Windows Operating Systems
  • Experience with Macintosh operating systems
  • Exposure to Office 365 setup or migrations
  • Experience with Windows PC and Server Operating Systems
  • Experience installing software, patches, and updates on desktops, laptops, and servers
  • Hands-on experience with imaging and deployment and/or support of client systems
  • Ability to handle customer escalation requests regarding IT support
  • Data gathering and reporting for support metrics
Preferred Experience:
  • Experience with Azure User and Device Management
  • Experience with advanced MDM systems
  • Technical certificates

OPSPro, LLC is an EEO employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, genetic information, marital status, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics.