Help Desk Support Specialist

1 week ago


Madisonville, United States Keller Schroeder Full time

Job Summary:

Keller Schroeder is seeking a skilled Help Desk Technician to provide technical support and troubleshooting for our Madisonville, KY location and a remote location in Texas.

Key Responsibilities:

  • Provide basic support and troubleshooting for local and remote users of PCs, laptops, handhelds, tablets, printers, and scanners
  • Support cell and VoIP phones
  • Software support (MS Office, Gmail, Chrome, etc.)
  • Install applications
  • Reset passwords
  • New user setup
  • Manage IT Inventory
  • Minimal network support (take care of a switch or access point)
  • IT projects (Disaster Recovery, Compliance, etc.)
  • Some administrative tasks

Requirements:

  • 1 year help desk or related experience
  • Understanding of Apple MacIntosh preferred
  • Troubleshooting, analysis, problem-solving, and decision-making abilities
  • Willingness to learn and grow IT skills
  • Flexible, cooperative attitude in assisting with administrative tasks as needed
  • Excellent communication skills
  • Commitment to exceptional customer service and support


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