Help Desk Support Specialist
1 week ago
Job Summary:
Keller Schroeder is seeking a skilled Help Desk Technician to provide technical support and troubleshooting for our Madisonville, KY location and a remote location in Texas.
Key Responsibilities:
- Provide basic support and troubleshooting for local and remote users of PCs, laptops, handhelds, tablets, printers, and scanners
- Support cell and VoIP phones
- Software support (MS Office, Gmail, Chrome, etc.)
- Install applications
- Reset passwords
- New user setup
- Manage IT Inventory
- Minimal network support (take care of a switch or access point)
- IT projects (Disaster Recovery, Compliance, etc.)
- Some administrative tasks
Requirements:
- 1 year help desk or related experience
- Understanding of Apple MacIntosh preferred
- Troubleshooting, analysis, problem-solving, and decision-making abilities
- Willingness to learn and grow IT skills
- Flexible, cooperative attitude in assisting with administrative tasks as needed
- Excellent communication skills
- Commitment to exceptional customer service and support
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