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Technical Support Specialist

1 month ago

Madisonville, United States Cynet Systems Full time
Job Title: Desktop Support Technician

Job Summary:

We are seeking a skilled Desktop Support Technician to join our team at Cynet Systems. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our internal users, external customers, and vendors.

Key Responsibilities:

* Provide customer service support to internal users, external customers, and vendors
* Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization
* Maintain detailed and accurate records in workload management, asset management, and administrative applications
* Provide tier I and II support in all areas of the organizational service portfolio
* Communicate effectively with customers in a professional, positive, and timely manner

Requirements:

* Associate degree in a relevant field with 4+ years of technical support experience or 6+ years of technical support experience in lieu of a degree
* Experience with the deployment, repair, and maintenance of computer hardware and software
* Familiarity with general networking and customer/server concepts
* Ability to lift 40 pounds with assistance, work in an environment of varying temperatures, and travel throughout the service delivery area with a reliable mode of transportation

What We Offer:

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment

How to Apply:

If you are a motivated and detail-oriented individual with a passion for technical support, please submit your application to Cynet Systems.