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Customer Experience and Sales Specialist
2 months ago
**About Fifth Wall**
Fifth Wall is a dynamic and innovative retail company seeking a highly skilled and enthusiastic Sales and Customer Experience Associate to join our team. As a Sales and Customer Experience Associate, you will play a critical role in delivering exceptional customer experiences and driving sales growth in our retail location.
**Key Responsibilities**
• Assist customers through the discovery, experience, and purchase process, providing expert-level knowledge of all products in the showroom.
• Maintain a deep understanding of all products in the showroom, attending regular trainings and staying current with product research and FAQs.
• Effectively communicate Fifth Wall's vision and mission statement to customers as requested.
• Assist with in-store events and promotions, ensuring a dynamic and engaging customer experience.
• Help maintain a clean, organized, and well-stocked showroom, ensuring a positive and welcoming environment for customers.
• Assist with merchandising and inventory management, ensuring accurate and efficient stock levels.
• Requirements:
• 1+ years of experience in a high-touch customer service role.
• Passion for new and emerging technology, with a desire to stay up-to-date on the latest trends and innovations.
• Excellent communication and interpersonal skills, with the ability to effectively engage with customers and team members.
• Ability to lift and carry up to 50 pounds, as well as maneuver around the sales floor and stockroom.
• Ability to stand for long periods of time and work a flexible schedule to meet the needs of the business, including weekends.