Program Manager Senior

1 week ago

San Antonio, Texas, United States USAA Full time
About USAA

USAA is a financial services organization that facilitates the financial security of its members, associates, and their families. We strive to be the provider of choice for the military community by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty, and integrity.

The Opportunity

We are seeking a dedicated Program Manager Senior for our Marketing Execution Enablement team. This position can work remotely in the continental U.S. with occasional business travel.

Key Responsibilities
  • Define and maintain program strategies commensurate with the level of risk, size, and complexity to ensure individual efforts align with organizational goals.
  • Provide input and recommendations on multi-year business plans to deliver business capabilities and define execution approach to achieve business goals while reducing risk and delivering early business value.
  • Facilitate meetings with executive management and project/program sponsors to define solutions and delivery.
  • Prepare reports that provide stakeholders and management with status updates to include identifying risks or issues.
  • Negotiate agreements, settle disputes equitably, and diffuse situations.
  • Negotiate program tradeoffs with IT and the business as the program develops to ensure alignment of demand to capacity.
  • Adhere to EPMO processes, procedures, controls, standards, tools, and templates (as required).
  • Adhere to governance rigor required for work efforts.
  • Drive the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology.
  • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Requirements
  • Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
  • 6 years of project and/or program management experience, including experience defining a new program and/or managing large-scale projects.
  • Proficient experience in Principles of Project, Program, or Portfolio Management to develop multi-year business plans.
  • Proficient knowledge of program efforts management tools and methodologies.
  • Understanding and demonstrated application of risk management policies and procedures.
  • Knowledge of program management methodology and techniques; program performance evaluation and change management principles.
  • Experience maintaining and reporting on work effort(s) budgets/methodologies.
  • Proficient experience in USAA's change management methodology or similar industry change management methodology.
Preferred Qualifications
  • US military experience through military service or a military spouse/domestic partner.
  • Experience leading 3rd party risk management programs.
  • Experience driving accountability in 3P performance.
  • Experience managing 3P contracts.
  • Marketing vendor management experience.
What We Offer

USAA offers a competitive salary range of $99,160 - $189,530, as well as comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Our career path planning and continuing education assists employees with their professional goals.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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