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Client Care Manager

1 month ago

MagstattleBas, Grand Est, United States True North Home Care Full time

Job Summary:

The Client Care Manager at True North Home Care is responsible for overseeing the quality care of our clients. This includes answering phone calls in a timely manner, responding to messages, and handling call-ins by finding suitable replacements for shifts. The Client Care Manager also helps keep care plans up to date and facilitates the training of team members.

Key Responsibilities:

  • Answer the On-Call phone in a prompt manner and return calls within 10 minutes if missed.
  • Problem solve, trouble-shoot, and triage clients and caregiver needs to ensure all scheduled clients are safe and cared for.
  • Assist with other work necessary or important to the operation of the Company, including caregiver duties.
  • Provide professional communication with clients, team members, and community members.
  • Take new client intake calls and messages for non-urgent issues.
  • Provide emotional support and compassionate care to clients and their families.
  • Maintain required competency and skills.
  • Participate in annual performance reviews.
  • Report any changes in client condition or family situation immediately.

Requirements:

  • Use of the AxisCare app for clocking in, clocking out, and documenting visit notes.
  • Use of a mobile phone to respond to supervisor calls and texts during business hours.
  • Adherence to all policies and procedure guidelines as well as OSHA guidelines.
  • Attendance at required trainings and meetings.
  • Maintenance of current certification as required by the State.
  • Maintenance of current knowledge and practice of infectious disease protocols.