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Product Specialist Associate

1 month ago

Chicago, Illinois, United States FactSet Full time

Job Summary:

This role is responsible for optimizing the end-user experience of a product by understanding user pain points, identifying and communicating the top issues to internal stakeholders, and providing recommendations backed by data for how to address the top support issues and improve the user experience.

The Associate Product Specialist will build an understanding of our end-users, competitors, and the specific challenges and needs the product intends to address. They will build empathy for users by understanding personas and their needs and advocate for the importance of usable, high-quality products that enable our clients to do their best work.

The successful candidate will develop expertise in this product line by providing the second level of support after support desk escalation. They will focus on timely resolution and proper escalation to engineering. Additionally, they may help more experienced teammates measure and optimize the user experience by identifying and communicating the top support issues and providing recommendations backed by data for how to address them to improve the user experience.

Key Responsibilities:

  • Develop product features and understand associated client workflows, end users, and competitors
  • Interface with internal stakeholders and external clients to understand user requirements and desired outcomes, and gather and measure feedback to determine enhancements that deliver value to clients
  • Support resolution of RPDs and Issue Trackers and develop collateral to train and educate users, sales, implementation, support, and content to ensure high-quality support
  • Motivate and empower the sales team via sales enablement activities
  • Partner with sales and client service to help maintain existing business

Requirements:

  • 0-1 years of relevant experience
  • Internship experience in a related field or other relevant work experience is highly desirable
  • Attention to detail to ensure high-quality products
  • Strong technical, analytical, troubleshooting, organizational, and communication skills
  • Enthusiasm, strong sense of initiative, and a desire to take ownership of project work in an iterative development environment
  • Excellent organization and time management skills
  • Strong communication, presentation, and interpersonal skills
  • Ability to run effective meetings internally and with clients
  • Understanding of Product Development best practices, including Agile development, SDLC, User Stories, and Acceptance criteria, and product release best practices
  • Big-picture, critical thinker who is capable of taking a creative or clever approach to problem-solving

Desired Attributes:

  • Interest in learning new technologies and how multiple systems work together
  • Ability to work independently and collaboratively with team members in other offices
  • Ability to work on multiple projects with shifting priorities
  • Experience with Agile methodologies
  • Experience with stakeholder communication and messaging
  • Experience using JIRA or other agile development tools
  • Experience using collaboration tools (e.g., Confluence, SharePoint, etc.)

Education:

Bachelor's Degree in STEM, Finance, Economics, or other relevant field

The budgeted salary range for this position is $48,000-$60,000

FactSet is an Equal Opportunity Employer and welcomes applications from diverse candidates.