Production Specialist 1st Shift Operations Associate

3 weeks ago


Chicago, Illinois, United States Bank of America Full time

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.

We are seeking a skilled Production Specialist 1st Shift to join our team, responsible for assisting with client escalations and related issues, performing various production and support functions, and accurately entering data and assembling documents.

Key responsibilities include monitoring and reviewing documentation against requirements, leveraging reporting to perform job functions, and performing work across multiple workstreams and systems.

Responsibilities may include:

  • Basic level reporting, customer service support, reviewing and processing transactions, sorting using electronic or mechanical equipment, reconciling, statement rendering, MICR/image, float, lock box, remittance, ATM deposit, and performing other support operations functions as required.
  • Maintaining internal operational and financial controls and ensuring they meet bank standards.
  • Ensuring quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients.

This role requires the operation of high-speed machinery used to scan/image documents, as well as the ability to understand different transaction types and document types and unique to specific instructions.

Shift:

1st Shift Wednesday through Sunday 7:00am to 3:30pm

Addresses issues in production proactively and handles complex client escalations

Executes on policies and procedures in connection with firm policies and guidelines regarding document management

Business Operations Management

Policies, Procedures, and Guidelines Management

Ability to process transactions based on documented procedures

Basic Banking Operations experience

Proficient in MS Office

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.

The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

Our Drug-Free Workplace and Alcohol Policy establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.



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