Customer Service Representative
3 weeks ago
We are seeking a highly organized and customer-focused Customer Service Representative to join our team at Insight Global. As a key member of our support team, you will provide exceptional service to our internal and external customers, ensuring their needs are met with professionalism and efficiency.
Key Responsibilities- Provide office and clerical support to our customers, including accessing files, updating records, and printing documents as needed.
- Issue EBT cards for the SNAP Program, ensuring accurate and timely processing.
- Greet and assist customers by answering incoming telephone calls and directing them to the proper staff.
- Assist customers in the lobby area, providing support and resolving issues in a timely and professional manner.
- Serve our internal customers as needed, including making copies and scanning documents.
- High school diploma or equivalent required; GED or experience in office support and administration practices and procedures a plus.
- Excellent organizational, oral/written communication, and interpersonal skills necessary to work in a team setting.
- Computer experience with word processing, electronic records, and basic spreadsheets required.
- Strong attention to detail, good time management, and ability to work accurately and timely under pressure.
Insight Global is committed to creating diverse and inclusive environments where employees can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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