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Client Services Team Leader

2 months ago

Tampa, Florida, United States Barry's Full time

Thank you for considering a career opportunity with Barry's. We are dedicated to fostering an inclusive workplace and adhere to a strict policy of equal employment opportunity. We do not discriminate against applicants or employees based on race, color, religion, national origin, gender, age, disability, veteran status, sexual orientation, or any other legally protected characteristic. If you require assistance during the application process due to a disability, please reach out to our People and Culture Department.

As a Client Services Team Leader, you will serve as the primary point of contact for Barry's, ensuring exceptional hospitality and the smooth operation of daily activities. You will collaborate closely with the Senior/General Manager and Assistant General Manager on vital marketing strategies, team development, maintaining brand integrity, and overseeing studio facilities. Your enthusiasm for customer service and commitment to building a vibrant Barry's community will distinguish you in this role.

Key Responsibilities:

  • Oversee daily operations, ensuring efficient class check-ins and adherence to all policies and procedures.
  • Assist in managing on-duty studio staff.
  • Foster strong relationships with clients and team members.
  • Support the S/GM and AGM in executing studio marketing strategies, including:
    • Client acquisition initiatives
    • Community engagement activities
    • Team-building efforts
    • Corporate outreach and lead generation
  • Help manage inventory for the fuel bar and retail.
  • Collaborate with S/GM and AGM to implement and maintain hospitality processes, ensuring all team members receive consistent training and development:
    • Train and mentor team members to deliver a consistent client experience while upholding our mission and values.
  • Oversee the execution of loyalty programs and special events, enhancing community engagement and client retention.
  • Manage studio systems such as Zendesk and Brandbot.
  • Ensure prompt resolution of client inquiries and maintain thorough follow-up.
  • Evaluate client needs and satisfaction, communicating any promotions or special events.
  • Lead effective internal and external communication.
  • Maintain brand standards and oversee studio cleanliness, including:
    • Laundry and maintenance of the Red Room
    • Locker Room upkeep
    • Overall studio hygiene
  • Deliver exceptional customer service at the retail and fuel bar, including:
    • Handling pre and post-class orders
    • Merchandising
    • Identifying sales opportunities to enhance the client experience

Company Culture Responsibilities:

  • Uphold Barry's community standards and embody the company's mission and values.
  • Represent the Barry's brand positively within the studio and the broader fitness community.
  • Engage with studio and regional teams to enhance community involvement.
Required Experience:
  • Exceptional customer service skills.
  • Availability to work five shifts, including weekends and holidays.
  • Outgoing personality with a passion for social interaction.
  • Enthusiastic about the studio environment and the role.
  • Ability to listen patiently and empathetically to clients.
  • Positive attitude and cooperative demeanor.
  • Capability to prioritize tasks in a fast-paced setting.
  • Attention to detail and commitment to studio cleanliness.
  • Strong team player.
  • Professional appearance and conduct.
  • Excellent communication skills.
  • Applicants must be at least 18 years old.
Barry's is recognized as the Best Workout in the WorldTM, offering a unique blend of strength and cardio training that delivers effective results while ensuring an enjoyable experience. Our classes alternate between weight training and treadmill workouts, focusing on different muscle groups to maximize fat loss and enhance overall fitness.