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Final Mile Operations Director

2 months ago

Woodbridge, New Jersey, United States Direct Impact Logistics Full time

Direct Impact Logistics is seeking a driven and experienced Final Mile Operations Director to lead our local business unit. This role demands a strategic thinker with a proven track record in optimizing delivery operations and driving performance excellence.

As the Final Mile Operations Director, you will be responsible for all aspects of our day-to-day operations, ensuring seamless execution and customer satisfaction. You will develop and implement strategies to enhance efficiency, reduce costs, and achieve ambitious growth targets.

Responsibilities:
  • Operational Excellence: Oversee the entire delivery process, from order fulfillment to final mile delivery, ensuring adherence to quality standards and service level agreements.
  • Strategic Leadership: Develop and execute a comprehensive operational strategy aligned with company objectives, focusing on continuous improvement and innovation.
  • Financial Management: Manage budgets effectively, optimize expenses, and drive profitability by implementing cost-saving measures and process improvements.
  • Team Development: Build and lead a high-performing team of delivery professionals, fostering a culture of collaboration, accountability, and professional growth.
  • Performance Monitoring: Track key performance indicators (KPIs) to measure operational efficiency, customer satisfaction, and identify areas for improvement.
  • Problem Solving: Proactively address operational challenges, implement solutions, and mitigate risks to ensure smooth and uninterrupted service delivery.
Qualifications:
  • Proven experience as a General Manager or similar executive role within the logistics industry, with a strong focus on final mile operations.
  • Demonstrated expertise in planning, budgeting, and financial management within a fast-paced environment.
  • In-depth knowledge of business processes, including supply chain management, transportation logistics, and customer service.
  • Exceptional analytical skills, with the ability to interpret data, identify trends, and make informed decisions.
  • Strong leadership qualities, with a proven track record of building and motivating high-performing teams.
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels.