Optical Supervisor

At Warby Parker, we're dedicated to inspiring and impacting the world with vision, purpose, and style. As a Licensed Optical Keyholder, you'll play a crucial role in helping us achieve this mission.

We're seeking a highly skilled and experienced Licensed Optical Supervisor to join our team. In this role, you'll be responsible for leading our optical operations, providing exceptional customer service, and fostering a positive work environment.

• Optical Duties:
  • Work directly with customers to meet their eyewear needs.
  • Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy.
  • Check that finished eyewear meets our optical standards, as well as customer requirements and requests.
  • Use your expertise to explain prescription terminology and product offerings to customers.
• Leadership Responsibilities:
  • Set up the store for success each day by ensuring all operational, service, and staff zoning procedures are executed to Warby Parker standards.
  • Drive store vision and sales by providing above-and-beyond service on the floor and acting as the main contact for customer and operational questions.
  • Work with store management to lead and mentor the Optical team, including participants of our Optician Apprentice Program, and exemplify what great service looks like.
  • Help maintain general store systems, inventory databases, and business operations.
  • Foster and support a productive, positive employee culture in your store.

• A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states) with 2+ years of experience, including supervisor responsibilities.
• Passionate about the eyewear and retail industries.
• A clear, effective, and professional communicator-you can break down technical terms for customers to easily understand.
• Dedicated to going above-and-beyond to make customers (and your teammates) happy.
• An energetic, positive team player who's able to adapt in a fast-paced, ever-changing work environment.
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

• Health, vision, and dental insurance.
• Life and AD&D Insurance.
• Paid time off.
• Paid Holidays.
• Retirement savings plan with a company match.
• Parental leave (non-birthing parents included).
• Short-term disability.
• Employee Assistance Program (EAP).
• Bereavement Leave.
• Optical Education Reimbursement.
• Snack Pantry.
• And more (just ask).