Customer Service Representative

3 weeks ago


Carrollton, Texas, United States Belk Full time
Job Summary

At Belk, we're reimagining the department store experience. As a Support Associate, you'll be the face of our brand, providing exceptional customer service and creating a welcoming atmosphere for every guest. You'll be passionate about retail and fashion, adaptable to change, and committed to learning about our merchandise and industry technology.

Key Responsibilities
  • Proactively greet and engage customers with a smile, making them feel valued and appreciated.
  • Support the store in meeting or exceeding customer service goals, ensuring a seamless shopping experience.
  • Handle customer transactions with professionalism and friendliness, thanking each customer by name after a purchase.
  • Offer proactive assistance to customers, using suggestive selling techniques to enhance their shopping experience.
  • Meet or exceed solicitation goals for the Belk credit Rewards program and Clienteling initiatives.
  • Stay up-to-date on store assortment, inventory, and digital technology to provide expert advice to customers.
  • Work collaboratively with colleagues, managers, and customers to achieve defined tasks and maintain a positive store environment.
  • Maintain Belk's professional dress standards and appearance, ensuring a polished and welcoming atmosphere.
  • Support the Operations Team in ensuring new merchandise is unpacked, displayed, and stored efficiently.
  • Follow procedures for all systems, including counts, markdowns, re-tickets, and inventory control.
  • Comply with store policies, including attendance and tardiness, and accept additional duties or responsibilities as needed.
Requirements
  • No education requirement, but experience in retail is preferred.
  • Excellent communication skills and ability to use and learn industry technology.
  • Ability to use computer keyboard, touchscreen monitor, handheld devices, standard telephone, and other related business equipment.
  • Physical ability to push/pull 100-500 pounds when moving stock carts and lift 25-50 pound boxes.


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