Customer Service Representative

3 days ago


Carrollton, Texas, United States Staff Force Full time
Customer Service Representative

At Staff Force, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our customers, ensuring their needs are met and any issues are resolved quickly.

Key Responsibilities:
  • Customer Relationship Management: Develop and maintain strong relationships with customers, ensuring their needs are met and any issues are resolved promptly.
  • Order Processing: Accurately retrieve and process customer orders using our EDI system, ensuring timely entry and fulfillment.
  • Communication & Issue Resolution: Respond to customer inquiries and address account issues efficiently, acting as a liaison between customers, internal departments, and the sales team.
  • Logistics & Inquiries: Provide logistical support for customer orders, addressing shipping and delivery details, and answer inbound consumer calls to assist with product inquiries and resolve concerns.
  • Collaborative Team Support: Work closely with internal teams, including Distribution center, Sales, Inventory, Marketing, and Finance, to meet customer needs.
  • Proactive Issue Prevention: Create and implement plans of action to prevent and resolve customer issues, avoiding escalations.
  • Follow-Up & Accountability: Ensure all pending and unresolved customer requests are followed up daily.

Requirements:

  • Communication: Excellent verbal and written communication skills, with strong email etiquette.
  • Organizational Ability: High-level organizational, planning, and time management skills.
  • Detail-Oriented: Accuracy in data entry, strong attention to detail, and the ability to manage multiple priorities.
  • Problem-Solving: Able to assess urgent situations and respond effectively.
  • Leadership: Demonstrates initiative and leadership when required, thriving in fast-paced environments.
  • Adaptability: Quick learner who can work well under pressure and meet tight deadlines.
  • Team Collaboration: Ability to follow directions and work collaboratively within a team.


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