Technical Support Specialist

3 days ago


Lowell, Massachusetts, United States Sciens Building Solutions Full time

**About the Position:**

We are seeking a talented Technical Support Specialist to join our team at Sciens Building Solutions. In this role, you will be responsible for interacting with customers to ensure satisfaction, scheduling preventative maintenance inspections and emergency calls, and providing exceptional technical support.

Key Responsibilities:

  • Schedule and coordinate service calls, utilize our dispatch board to ensure efficient scheduling.
  • Analyze customer issues, evaluate situations, and determine the best course of action.
  • Dispatch technicians, communicate with customers, and follow through to ensure resolution of all situations.
  • Generate and monitor internal and external correspondence regarding service technicians.
  • Perform accurate pricing of labor and/or materials as dictated by customer contracts.

Requirements:

  • High school diploma or equivalent.
  • Two to five years of experience in customer service or a related field.
  • Strong organizational skills, ability to multi-task, and manage self and team.
  • Excellent communication and problem-solving skills.
  • Computer literate, with working knowledge of Microsoft Outlook, Excel, Word, and PowerPoint.

We Offer:

  • A competitive salary based on qualifications ($58,000 - $68,000 per year).
  • Paid time off plan and holidays.
  • 401(k) matching.
  • Short-term and long-term disability insurance.
  • Medical, dental, and vision plans with options.
  • Life insurance.
  • Professional career development opportunities.

Estimated Salary: $63,000 per year.



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