Telephone Operator

2 weeks ago


Sarasota, Florida, United States Marriott International Full time

Job Summary

We are seeking a skilled Telephone Operator to join our team at The St. Regis, Longboat Key Resort and Residences. As a key member of our resort's operations, you will be responsible for providing exceptional guest service and ensuring seamless communication with our guests.

Key Responsibilities

  • Answer and respond to guest calls, requests, and concerns in a professional and courteous manner.
  • Operate the telephone switchboard station and process guest requests for wake-up calls, screening calls, and other services.
  • Monitor busy or unanswered lines and check back with callers on hold to update their status.
  • Receive, record, and relay messages accurately and completely.
  • Activate and deactivate guest room message lights as needed.
  • Provide assistance to guests with unique needs and respond to special requests.
  • Follow up with guests to ensure their requests or problems have been met to their satisfaction.

Requirements

  • High school diploma or equivalent.
  • No related work experience required.
  • No supervisory experience required.
  • No license or certification required.

About Marriott International

Marriott International is an equal opportunity employer committed to diversity and inclusion. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.



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