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Customer Service Associate

2 months ago

East Hanover, New Jersey, United States Nielsen Dodge Chrysler Jeep Ram Full time

Nielsen Dodge Chrysler Jeep Ram is seeking a dedicated Service Receptionist/Cashier to enhance our customer service experience. This position is perfect for individuals who have recently graduated from high school and are eager to start their career in a dynamic environment.

BENEFITS:
  • EDUCATIONAL ASSISTANCE: Access to free college programs through Strayer University, available both online and in-person.
  • Supportive workplace atmosphere.
  • Employee discounts on products and services.
  • Competitive salary based on experience.
  • Comprehensive health, dental, and vision insurance.
  • Life insurance coverage.
  • 401k retirement savings plan.
  • Paid time off for vacations and sick leave.
QUALIFICATIONS:
  • Excellent verbal and written communication skills.
  • Positive and energetic demeanor throughout the workday.
  • Self-motivated and proactive.
  • Warmly welcome and assist guests upon their arrival.
  • Maintain a tidy and inviting reception area, ensuring it is stocked with necessary supplies (e.g., refreshments, brochures).
  • Provide accurate information in person or via phone/email.
  • Perform various clerical tasks such as filing, photocopying, and faxing.
DUTIES:
  • Process payments through cash, credit cards, and checks from customers.
  • Manage customer refunds for unused parts or other reasons in accordance with company policies.
  • Keep detailed records of transactions, provide change, and oversee financial activities during shifts.
  • Schedule and confirm service appointments.
  • Direct customer inquiries to the appropriate personnel or department.
  • Respond to customer questions regarding repair statuses and business hours.
EDUCATION:
  • High school diploma required.
EXPERIENCE:
  • Proficiency in Microsoft Office: 1 year (Preferred).
  • Customer service experience: 1 year (Preferred).