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Clinical Liaison Specialist
2 months ago
The Clinical Nurse Liaison will play a pivotal role in developing and maintaining long-term relationships with healthcare providers and Healthmap Solutions members. This position requires a strong understanding of healthcare operations and a proven ability to build and manage relationships.
Key Responsibilities- Act as a liaison between Healthmap Solutions, healthcare providers, and members to ensure positive engagement and performance with our programs.
- Develop new business relationships with healthcare providers to improve Healthmap Solutions' provider and member engagement.
- Identify opportunities to improve health outcomes for Healthmap Solutions members based on provider-specific data.
- Incorporate education and communication on best practices, process improvement, and health interventions for identified areas of provider low performance.
- Partner with healthcare providers to identify Healthmap Solutions members who would benefit from care navigation support, conduct outreach, and engage members in our programs.
- Educate Healthmap Solutions members on kidney health, related comorbid conditions, and renal replacement therapy.
- Serve as a Healthmap Solutions member advocate, utilize community resources, and serve as a liaison between the member, their support network, treating physician, and ancillary providers to assist members in meeting individualized goals.
- Accountable for individual and departmental metrics and key performance indicators as identified by the organization.
- Ensure timely and successful delivery of reports to internal and external stakeholders.
- Maintain thorough documentation of all provider meetings/interactions and member interactions for consistency and coordination and in compliance with National Committee for Quality Assurance (NCQA) standards.
- Ensure Healthmap Solutions policies and procedures are followed and comply with HIPAA privacy laws and all other federal, state, and local regulations.
- Bachelor's degree in Nursing required.
- Active, unrestricted RN license required.
- 3+ years of progressive experience in healthcare services, clinical operations, quality, or care management.
- 3 years of experience in care gap closure or care coordination activities, including those in an outpatient or hospital setting preferred.
- Prior experience building and managing relationships with healthcare providers or patients preferred.
- Proof of valid and unrestricted driver's license required; this position requires regular travel within assigned region to support practices.
- Must reside in New York.
- Excellent verbal, written, and presentation skills.
- Interpersonal skills to develop and maintain strong internal and external relationships.
- Ability to multitask, prioritize, and create solutions in a fast-paced environment.
- Demonstrated leadership skills and ability to create and maintain a positive work environment.
- Strong critical thinking and analytical skills.
- Ability to foster strong employee engagement among the team.
- Proficient in Microsoft Office: Outlook, Word, Excel, PowerPoint.
Competitive compensation range: $78,000 - $115,000 (dependent on specific market/region as well as experience of the candidate selected).
Benefits: Paid Time Off, Medical, Dental, Vision, Short Term/Long Term Disability, 401K with match, and other voluntary benefits as elected.
