Senior IT Manager Solutions Support
2 days ago
At The Wills Group, Inc, we are seeking a highly skilled and experienced Senior IT Manager, Solutions Support to join our team. This role will be responsible for leading a team of Solutions Analysts and collaborating with business teams and IT to manage a portfolio of solutions that align with company goals.
Key Responsibilities:- Partner with IT teams to resolve recurring issues, provide documentation and training, and serve as an escalation point for support tickets.
- Collaborate with Project Managers to ensure project execution aligns with business objectives.
- Evaluate new business requests, translate them into technical requirements, and maintain accurate system documentation.
- Monitor and update the current solution portfolio to stay aligned with business needs and emerging technology trends.
- Perform software updates, maintain system configurations, and lead Tier 3/4 support escalations.
- Bachelor's or master's degree in computer science, information systems, project management, or related field, or equivalent IT experience.
- Minimum of five years in minimum of two IT solution development disciplines, with at least three years in IT management roles.
- Experience in the c-store, retail, and/or fuel wholesale industries is essential.
- Experience with enterprise resource planning (ERP) systems required; PDI Technologies experience strongly preferred.
- Strong understanding of emerging technologies and the ability to apply them to evolving business models.
- Excellent leadership, analytical, and communication skills, with the ability to work in an outsourced environment and navigate organizational dynamics.
- Competitive salary and benefits package.
- Opportunity to work with a dynamic and growing company.
- Collaborative and supportive work environment.
- Professional development opportunities.
We are a thriving, family-owned company with a strong presence across the Mid-Atlantic region. We take pride in our commitment to serving the communities that have supported us throughout the years. Join us and be part of a team that is shaping the future of convenience retailing, fuels marketing, and commercial real estate.
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Senior IT Manager, Solutions Support
3 weeks ago
La Plata, Maryland, United States The Wills Group, Inc Full timeJob Title: Senior IT Manager, Solutions SupportAt The Wills Group, Inc, we are seeking a highly skilled and experienced Senior IT Manager, Solutions Support to join our team. This role will be responsible for leading a team of Solutions Analysts and collaborating with IT teams to resolve recurring issues, provide documentation and training, and serve as an...
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Senior IT Manager Solutions Support
1 day ago
La Plata, Maryland, United States The Wills Group, Inc Full timeJob Title: Senior IT Manager, Solutions SupportThe Senior IT Manager, Solutions Support is a key leader who collaborates with business teams and IT to manage a portfolio of solutions that align with company goals.Key Responsibilities:Partner with IT teams to resolve recurring issues, provide documentation and training, and serve as an escalation point for...
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Senior IT Manager Solutions Support
4 weeks ago
La Plata, Maryland, United States The Wills Group, Inc Full timePosition OverviewThe Senior IT Manager, Solutions Support is a proactive leader who collaborates with business teams and IT to manage a portfolio of solutions that align with company goals.This role ensures technology solutions meet business needs and adhere to architectural standards, while also providing leadership and support to a team of three to four...
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Senior IT Manager Solutions Support
3 weeks ago
La Plata, Maryland, United States The Wills Group, Inc Full timePosition OverviewThe Senior IT Manager, Solutions Support is a proactive leader who collaborates with business teams and IT to manage a portfolio of solutions that align with company goals. This role ensures technology solutions meet business needs and adhere to architectural standards, while also providing leadership and support to a team of three to four...
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Senior IT Manager Solutions Support
3 weeks ago
La Plata, Maryland, United States The Wills Group, Inc Full timeJob Title: Sr. IT Manager, Solutions SupportAs a proactive leader, you will collaborate with business teams and IT to manage a portfolio of solutions that align with company goals.Key Responsibilities:Partner with IT teams to resolve recurring issues, provide documentation and training, and serve as an escalation point for support tickets.Collaborate with...
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IT Manager Solutions Support
3 weeks ago
La Plata, Maryland, United States The Wills Group, Inc Full timeJob Title: Sr. IT Manager, Solutions SupportThe Sr. IT Manager, Solutions Support is a key role within our organization, responsible for leading a team of Solutions Analysts and collaborating with business teams and IT to manage a portfolio of solutions that align with company goals.Key Responsibilities:Service Delivery: Partner with IT teams to resolve...
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IT Manager Solutions Support
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La Plata, Maryland, United States The Wills Group, Inc Full timePosition OverviewThe Sr. IT Manager, Solutions Support is a strategic leader who collaborates with business teams and IT to manage a portfolio of solutions that align with company objectives.This role ensures technology solutions meet business needs and adhere to architectural standards, while also providing leadership and support to a team of three to four...
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La Plata, Maryland, United States The Wills Group, Inc Full timePosition OverviewThe Sr. IT Manager, Solutions Support is a strategic leader who collaborates with business teams and IT to manage a portfolio of solutions that align with company goals. This role ensures technology solutions meet business needs and adhere to architectural standards, while also providing leadership and support to a team of three to four...
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IT Solutions Manager
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La Plata, Maryland, United States The Wills Group, Inc Full timePosition OverviewThe Sr. IT Manager, Solutions Support is a strategic leader who collaborates with business teams and IT to manage a portfolio of solutions that align with company objectives.This role ensures technology solutions meet business needs and adhere to architectural standards, while also providing leadership and support to a team of three to four...
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