Senior IT Manager Solutions Support

2 days ago


La Plata, Maryland, United States The Wills Group, Inc Full time
Job Title: Senior IT Manager, Solutions Support

At The Wills Group, Inc, we are seeking a highly skilled and experienced Senior IT Manager, Solutions Support to join our team. This role will be responsible for leading a team of Solutions Analysts and collaborating with business teams and IT to manage a portfolio of solutions that align with company goals.

Key Responsibilities:
  • Partner with IT teams to resolve recurring issues, provide documentation and training, and serve as an escalation point for support tickets.
  • Collaborate with Project Managers to ensure project execution aligns with business objectives.
  • Evaluate new business requests, translate them into technical requirements, and maintain accurate system documentation.
  • Monitor and update the current solution portfolio to stay aligned with business needs and emerging technology trends.
  • Perform software updates, maintain system configurations, and lead Tier 3/4 support escalations.
Requirements:
  • Bachelor's or master's degree in computer science, information systems, project management, or related field, or equivalent IT experience.
  • Minimum of five years in minimum of two IT solution development disciplines, with at least three years in IT management roles.
  • Experience in the c-store, retail, and/or fuel wholesale industries is essential.
  • Experience with enterprise resource planning (ERP) systems required; PDI Technologies experience strongly preferred.
  • Strong understanding of emerging technologies and the ability to apply them to evolving business models.
  • Excellent leadership, analytical, and communication skills, with the ability to work in an outsourced environment and navigate organizational dynamics.
Benefits and Perks:
  • Competitive salary and benefits package.
  • Opportunity to work with a dynamic and growing company.
  • Collaborative and supportive work environment.
  • Professional development opportunities.
Why Join The Wills Group, Inc?

We are a thriving, family-owned company with a strong presence across the Mid-Atlantic region. We take pride in our commitment to serving the communities that have supported us throughout the years. Join us and be part of a team that is shaping the future of convenience retailing, fuels marketing, and commercial real estate.



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