Customer Service Representative

4 weeks ago


Hershey, Pennsylvania, United States Pacific Edge Inc Full time

Pacific Edge Diagnostics USA, an innovative cancer detection testing company, is seeking a skilled professional to join its rapidly growing team. The Patient Services Liaison will be responsible for handling patient billing phone calls, assisting the customer service department with customer phone calls, and performing administrative duties as needed.

  • Handle incoming and outgoing communication with various customer groups
  • Assist patients in discussing billing processes and financial assistance options
  • Handle patient calls to instruct on self-sampling
  • Elevate complex calls to the Customer Service Manager
  • Collaborate with the Marketing department to gather, pack, and ship materials for trade shows, as well as other administrative tasks

Qualified applicants for this position will possess a High School Diploma and at least 2 years of relevant medical office experience, or an equivalent combination of education and experience. Additionally, candidates should possess:

  • Strong communication skills
  • Ability to work independently and as part of a team
  • High integrity, positive attitude, and strong work ethic
  • Ability to multitask
  • Excellent attention to detail

Pacific Edge offers a comprehensive benefits package, including generous paid time off, medical, dental, and vision insurance, 401(k) with company match, and company-provided life and disability insurances.



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