Restoration Manager
4 weeks ago
As a Restoration Manager at SERVPRO of Birmingham, you will oversee all aspects of assigned restoration projects and production crews. Your primary responsibilities will include managing customer and client satisfaction, revenue growth, profit growth, management development, and staff development.
Key Responsibilities- Manage customer experience and overall customer satisfaction
- Develop scope of work for projects and review estimates
- Negotiate customer and/or client approval of project scope and estimate
- Schedule crews and resources to provide service on active projects
- Coordinate and oversee production of services with crews and subcontractors
- Document and/or review job files to support services provided
- Effective written and oral communication
- Intermediate math skills
- Experience in cleaning/restoration preferred
- High school diploma/GED
- IICRC certification obtained within 90 days
- Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
- Ability to climb ladders, work at ceiling heights, and work in tight spaces
- Ability to sit/stand/walk for prolonged periods of time
- Ability to repetitively push/pull/lift/lift/carry objects
- Ability to work with/around cleaning products/chemicals
- Ability to travel locally and out of state when necessary
- Ability to successfully pass a background check subject to applicable law
- Ability to regularly lift 50 pounds and ability to lift to 100 pounds with assistance
- Ability to work in a fast-paced environment with the possibility of extended hours
- Exposure to chemicals, identification of safety hazards, and hazard communication
- Walking and standing for long periods of time, driving, sitting, and climbing
- Ability to climb ladders and work overhead at varying heights
- Ability to work in tight spaces (e.g., crawl spaces/attic)
- Repetitive pushing/pulling/lifting/carrying objects
- Working in challenging environments with varying temperatures
- Ability to perform emergency services on a 24-hour scheduled On-call rotational basis
- IICRC certifications preferred
- High school diploma/GED
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