Customer Service Representative

2 days ago


Pendleton, South Carolina, United States Tri-County Technical College, SC Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist at the Easley Campus. As the first point of contact for our community campus, you will deliver exceptional front-line customer service to students and visitors, providing accurate and timely information and guidance to support their academic and personal goals.

Key Responsibilities
  • Provide exceptional customer service to prospective and current students, visitors, and colleagues through face-to-face interactions, phone calls, emails, or other written requests.
  • Maintain a current, working knowledge of college policies and procedures, including admissions, recruitment, and orientation, testing center, financial aid, registrar, business office, and general student services.
  • Establish relationships with colleagues across campus to stay up-to-date on policy and procedures, as well as support college-wide goals and initiatives.
  • Assist with the development and maintenance of campus policy and procedures manuals and logs related to on-site operations.
  • Complete monthly data entry to produce quantitative and qualitative service delivery reports for the campus.
  • Provide secondary administrative support for the campus director, operations manager, and student services coordinator.
  • Assist with campus events as needed, provide support for internal and external groups or visitors on campus.
  • Ensure campus informational and promotional materials are in stock and displayed for availability.
  • Offer occasional support for the campus learning commons, including checking materials in or out.
  • Assist with ordering office supplies and submitting maintenance or IT work orders.
  • Participate in other administrative and support duties as assigned.
Requirements
  • Associate's degree and two years of professional experience, or high school diploma and five years of professional experience.
  • Excellent computer skills and a working knowledge of standard office software and equipment.
Preferred Qualifications
  • Experience in an educational setting, student services, and/or front-line customer service operations.
  • Strong customer service skills and the ability to provide accurate information in a concise, yet friendly and approachable manner.


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