Community Health Worker

3 weeks ago


Escondido, California, United States Neighborhood Healthcare Full time
Job Title: Community Health Worker - Enhanced Care Management Program

We are seeking a highly motivated and compassionate Community Health Worker to join our Enhanced Care Management team at Neighborhood Healthcare. As a Community Health Worker, you will play a vital role in improving the health and well-being of our members by providing outreach and engagement activities, primarily in the field.

Responsibilities:
  • Assist members in navigating the healthcare system by identifying and addressing barriers to care.
  • Help members participate in their medical and/or behavioral healthcare by providing education and support.
  • Document and share member barriers with the Enhanced Care Management team and primary care provider to improve care and outcomes.
  • Utilize evidence-based approaches to engage with patients and promote collaboration between patients and their medical/behavioral care team.
  • Communicate and deliver information about health and wellness to the community, including Home Health Plan member benefits and services.
  • Advocate on behalf of members in the home, community, and provider organizations.
  • Build and maintain positive working relationships with providers, including interactions within provider offices, phone, email, fax, and other approved communication methods.
  • Assist the Enhanced Care Management team and providers to understand the culture, norms, beliefs, and preferences of patients and their communities by representing the community's voice.
  • Help create messages and materials that fit community culture and deliver messages to fit the culture of members.
  • Work collaboratively within the Enhanced Care Management team to discuss responsibilities, task sharing, conflict resolution, and member case reviews.
  • Collaborate on member care issues with other Enhanced Care Management team members.
  • Participate in weekly case reviews and consult with the member's primary care provider after taking any clinical action.
  • Ensure documentation is accurate, helpful, and compliant with regulatory requirements and accreditation standards.
  • Participate in required staff meetings or other activities.
Qualifications:
  • High school/GED required.
  • Two years' healthcare, behavioral health, or social services industry experience required.
  • Experience working in outreach and customer service within the medical office and behavioral health environments with individuals who struggle with substance use disorder and mental health issues preferred.
  • Valid CA Driver's License and proof of auto insurance required.
  • Bilingual (English/Spanish) preferred.

Pay Range: $23.13- $27.55 per hour, depending on experience.



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