Front Desk Associate

1 day ago


Montgomery, Alabama, United States Holiday Inn Express and Suites, MontgomeryEastchase - RAM Hotels Full time
Job Summary

We are seeking a highly skilled and friendly Front Desk Clerk to join our team at Holiday Inn Express and Suites, Montgomery/Eastchase - RAM Hotels. As a Front Desk Clerk, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Provide warm and welcoming service to guests, ensuring their needs are met and exceeded.
  • Manage guest reservations, check-in, and check-out processes, ensuring accuracy and efficiency.
  • Assist guests with special requests, such as room assignments, amenities, and services.
  • Process payments, handle guest complaints, and resolve issues in a professional and courteous manner.
  • Work closely with the housekeeping department to ensure rooms are clean and ready for guests.
  • Perform other tasks as necessary to ensure guest satisfaction and hotel operations.
Requirements
  • High school graduate or equivalent and one year of work-related experience in customer service, hotel industry, or a related field.
  • Proficient in MS Word, Excel, and PowerPoint.
  • Data entry and database management experience.
  • Excellent written and oral communication skills.
  • Ability to work varied schedules, including evenings, weekends, and holidays.
Preferred Qualifications
  • Previous experience in the hospitality industry.
  • Bilingual communication skills.
  • Knowledge of front office equipment and software.
What We Offer

As a Front Desk Clerk at Holiday Inn Express and Suites, Montgomery/Eastchase - RAM Hotels, you will enjoy a competitive salary, comprehensive health benefits, vacation time, and quarterly bonuses. We are an equal opportunity employer and welcome applications from diverse candidates.



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