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Customer Service Representative

2 months ago

German Valley, Illinois, United States German-American State Bank Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Support Specialist to join our team at German-American State Bank. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various channels, including phone, email, and virtual chat.

Key Responsibilities
  • Provide timely and accurate responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
  • Assist customers with electronic banking requests, including enrollment, unlocking accounts, and password resets.
  • Handle escalated and next-tier calls related to electronic banking platforms, including browser incompatibility and platform functionality.
  • Collaborate with internal teams and departments to enhance the customer electronic banking experience.
  • Assist with general bank inquiries, research, and documentation of customer inquiries on their accounts.
  • Process returned mail, handle requests for new/revoked stop payments, and order checks.
  • Have an advanced working knowledge of the phone system and other electronic communication platforms to transfer calls or communicate with other areas of the bank.
  • Complete wire transfer forms for customers requesting domestic and international wires.
  • Assist with daily monitoring and responses to Deposit Shared Services mailbox items.
  • Provide assistance to the Treasury Management Team and monitor offsite ATMs.
Requirements
  • Advanced knowledge of electronic banking platforms and products.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Knowledge of banking regulations and compliance.
  • Ability to maintain confidentiality and handle sensitive customer information.
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.