IT Support Specialist
2 weeks ago
Position Summary:
• Diagnose and resolve advanced technical challenges related to IT systems
• Oversee and manage tasks using a computerized IT service management ticketing system
• Address hardware, software, and networking concerns on laptops, desktops, thin clients, and mobile devices
• Utilize tools such as SCCM, PowerShell, Active Directory, and other diagnostic utilities to identify, troubleshoot, and rectify issues
• Provide support, troubleshooting, and training for end users on Microsoft Office applications, including Office 365 and Outlook
Required Skills & Experience:
• Minimum of 1 year of experience in supporting networked systems and telecommunication equipment
• Proficient in installing, troubleshooting, and maintaining corporate audio-visual equipment, as well as building, deploying, and resolving issues with desktop computers in a corporate setting
Key Competencies:
1-3 years of experience in supporting a logistics or manufacturing networked computing environment
• Proficient in troubleshooting and configuring RF devices or other handheld terminals
• Skilled in troubleshooting and configuring Windows devices
• Experienced in troubleshooting and configuring various types of printers, including multifunction, laser, fax, barcode label, dot matrix, and high-volume scanners
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