Member Team Lead

1 week ago


Lake Crystal, Minnesota, United States Sam's Club Full time
Job Summary:

As a Member Team Lead at Sam's Club, you will be responsible for providing exceptional customer service and leading a team of associates to achieve sales and service goals. Your primary focus will be on ensuring that members have a positive shopping experience, resolving issues promptly, and promoting Sam's Club products and services.

Key Responsibilities:

Assist management with supervising associates and ensuring that they are meeting sales and service goals
Communicate with members to understand their needs and provide solutions
Train and develop associates on customer service skills and product knowledge
Participate in sales and marketing events to promote Sam's Club products and services
Analyze sales data and provide insights to management to improve sales and service performance

Requirements:

6 months retail experience, including operating front-end equipment and customer service experience
Must be 18 years of age or older

Preferred Qualifications:

Leading a front-end team and supervising experience, including hiring, evaluating, mentoring, developing, and managing the workload of others

Benefits:

Competitive pay and performance-based bonus awards
Health benefits, including medical, vision, and dental coverage
Financial benefits, including 401(k), stock purchase, and company-paid life insurance
Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting
Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more

About Sam's Club:

Sam's Club is a membership-based warehouse club that offers a wide range of products and services to its members. We are committed to providing exceptional customer service and creating a positive shopping experience for our members. If you are a customer-focused and results-driven individual who is passionate about delivering exceptional service, we encourage you to apply for this role.
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