Enterprise IT Service Delivery Manager
3 weeks ago
Job Summary
We are seeking an experienced IT Service Delivery Manager to lead the planning, execution, and optimization of IT services at Leidos. This role involves managing and optimizing the performance of IT infrastructure components and leading a team of front-line managers responsible for 24/7 NOC, compute/cloud/storage, and LAN transport.
Key Responsibilities
- Manage and optimize the performance of IT infrastructure components
- Lead a team of front-line managers responsible for 24/7 NOC, compute/cloud/storage, and LAN transport
- Develop and implement strategies to improve IT service delivery and customer satisfaction
- Collaborate with cross-functional teams to ensure alignment and effective communication
Requirements
- Bachelor's degree in Computer Science or related field and 8+ years of relevant experience
- 8+ years of IT/Computing Operations experience, including 7+ years leading large-scale enterprise teams
- Expertise in Enterprise Operations, including management of enterprise operation centers
- Certification in IT Infrastructure Library (ITIL) is preferred
Location
Onsite at DISA Headquarters (Fort Meade, MD) 3+ days per week
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