Financial Services Representative

3 weeks ago


Tuscaloosa, Alabama, United States First Federal Bank Full time
About the Position:
The Loan Servicing Representative is a critical role within our Loan Servicing team. As a representative, you will be responsible for ensuring the seamless management of loans after origination, including account maintenance, payment processing, and customer inquiries. This role requires a high level of attention to detail, problem-solving skills, and excellent communication abilities.

**Key Responsibilities:**
  • Process loan payments, payoff requests, and account adjustments.
  • Maintain accurate loan records, including changes to addresses, automatic payment setups, and escrow accounts.
  • Assist borrowers with inquiries regarding loan balances, payment schedules, and account statuses.
  • Manage escrow disbursements, including property taxes and insurance payments.
  • Collaborate with internal departments to ensure efficient loan management and resolve account discrepancies.


**Requirements:**
  • High school diploma or equivalent; associate's or bachelor's degree in a related field preferred.
  • 1–2 years of experience in loan servicing, banking, or a related field.
  • Strong attention to detail and organizational skills.
  • Excellent communication and customer service abilities.


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