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IT Support Specialist

2 months ago

Tallahassee, Florida, United States Trulieve Full time
Job Title: IT Support Tech

Trulieve is seeking a highly skilled IT Support Tech to join our team. As an IT Support Tech, you will be responsible for providing technical support to our locations nationwide, ensuring that our operations are optimized and running smoothly.

Key Responsibilities:
  • Provide exceptional customer service to internal employees
  • Provide on-site and remote support for the organization
  • Communicate regularly with managed store teams and area leadership
  • Aware of tickets in your area of managed stores and escalate within the ServiceDesk to get resolution
  • Keep up-to-date documentation for managed stores in your area through information gathered during quarterly site visits
Requirements:
  • Associates or Bachelor's degree preferred
  • 2+ years of IT Support experience
  • Must have a passion for customer service and problem-solving
  • Excellent communication skills, both written and verbal
  • Ability to multi-task and work in a fast-paced, dynamic environment
What We Offer:
  • Competitive salary
  • Comprehensive benefits package
  • Opportunity to work with a leading company in the industry

Trulieve is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.