Patient Service Representative
1 week ago
Piedmont Urgent Care by Wellstreet is seeking a highly skilled Patient Service Representative to join our team. As the first point of contact for patients, this role plays a vital role in ensuring a positive experience for our patients.
Key Responsibilities:
- Provide exceptional customer service to patients, answering questions and addressing concerns in a professional and courteous manner.
- Analyze health insurance benefits and verify eligibility to ensure accurate billing and collection processes.
- Maintain a clean and organized reception area, ensuring a welcoming environment for patients.
- Perform various administrative tasks, including data entry and record-keeping, to support the smooth operation of the office.
- Collect and process patient payments, ensuring accurate and timely processing.
- Collaborate with the practice manager and other staff members to achieve team goals and objectives.
- Stay up-to-date on standard healthcare regulatory requirements and ensure compliance in all aspects of the role.
- Document patient information and medical interventions accurately and efficiently.
- Assist with office procedures, including scheduling appointments and managing patient flow.
Requirements:
- High school diploma or equivalent required.
- Previous experience in a medical office or emergency room setting preferred.
- Urgent care experience a plus, but not required.
- Ability to work a flexible schedule, including evenings and weekends.
- Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
Piedmont Urgent Care by Wellstreet is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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