Club Ambassador

1 week ago


Fort Lauderdale, Florida, United States iCIMS Organic ZipApply Full time

About the Role

We are seeking a motivated Club Ambassador to join our team at Seminole Hard Rock Hotel & Casino Hollywood.

Job Summary

The successful candidate will be responsible for soliciting and identifying new gaming customers for the Player's Club program, maintaining customer information while ensuring the highest standards of data entry and guest relations.

Key Responsibilities

  • Solicit and identify new gaming customers on the casino floor, generating new business by signing up qualified guests for the Players' Club.
  • Greet and interact with guests in a courteous and professional manner, promoting Hard Rock Hotel & Casino by communicating with guests in an enthusiastic, helpful and friendly manner.
  • Maintain up-to-date knowledge of player tracking system, promotions, events, entertainment and general property information.
  • Create and issue Players' Club cards and promote the program and related promotions.
  • Maintain integrity of database by following precise standards of data entry, ensuring the protection of customers' rewards and credit lines.

Requirements

  • High school diploma or equivalent required; bachelor's degree preferred or an equivalent combination of education and/or experience.
  • Two (2) years casino guest service, telemarketing or retail sales experience required.
  • BASIC computer skills required, including the ability to type at least 25 words per minute.

Compensation

Estimated salary: $45,000 - $60,000 per annum. Benefits include medical, dental, vision, life insurance, 401K, paid time off, annual bonus opportunity, and more.


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