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Customer Service Agent

2 months ago

Tulsa, Oklahoma, United States Addison Group Full time

Job Title:

CUSTOMER SERVICE AGENT

Compensation:
$18-20/hour DOE

Internal Job ID:

Key Responsibilities:


Handle inquiries from plan participants through various communication channels including phone, fax, and email, as well as in-person interactions, regarding enrollment, distributions, loans, website access, and other relevant plan details.

Address questions from plan sponsors via phone, fax, and email.

Assist in resolving requests for missing information related to plan participant data.

Establish and nurture strong customer relationships with plan sponsors.

Ensure timely and accurate processing of plan participant distribution requests.

Participate in and support company-wide client events as required.

Perform additional duties as assigned.

Qualifications:
Experience in a call center environment

Familiarity with 401k plans

Addison Group is an Equal Opportunity Employer.

Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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