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Customer Service Representative

1 month ago

Tulsa, Oklahoma, United States Hilton Hotels & Resorts Full time
Guest Services Agent Job Description

We are seeking a skilled Guest Services Agent to join our team at Hilton Hotels & Resorts. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring a seamless stay for our valued customers.

Key Responsibilities:
  • Greet and register guests, ensuring a warm and welcoming arrival experience
  • Process guest check-ins and check-outs efficiently and accurately
  • Provide personalized assistance and support to guests throughout their stay
  • Address guest concerns and resolve issues in a professional and courteous manner
  • Collaborate with other hotel departments to ensure seamless guest experiences
Requirements:
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and conflict resolution skills
  • Knowledge of hotel operations and procedures
  • Ability to work a flexible schedule, including evenings and weekends