Customer Service Representative

1 month ago

Minneapolis, Minnesota, United States Macphail Center for Music Full time
Job Summary

The Student Services Receptionist role provides exceptional customer service in a manner that maintains good customer relations. This position represents the organization to the community and is responsible for creating a positive first impression.

Responsibilities & Essential Functions
  • Open and close the Student Services office or metro site.
  • Greet and welcome students in a friendly manner.
  • Provide room locations to students and guests as needed.
  • Answer phone calls, addressing urgent requests and specific topics as defined by department leadership.
  • Monitor department email inbox, identifying and responding to urgent requests and specific topics as defined by department leadership.
  • Process uncomplicated student registrations and related activity, including payments as defined by department leadership.
  • Document inquiries (phone and in-person) and work performed during each shift.
  • Work at other MacPhail sites as needed, transporting materials between sites as requested.
  • Set-up metro site rooms as requested, including moving carts, stands, and occasionally instruments.
  • Other related duties as assigned.
Qualifications

Education and Experience: High-school diploma or equivalency. 3-5 years customer service experience. 2-4 years working with CRM or databases (data entry and queries), Outlook, Excel, Word, cash registers, and multi-line/high-volume telephones.

Skills: Effective communication skills, including listening, and persuasive and clear speaking. Productive time management and prioritization skills. Proficient database, Outlook, and multi-line/high-volume telephone skills.

Abilities: Ability to practice empathy and self-control, use positive language, stay calm, and demonstrate patience. Willingness to improve and take responsibility for customer solutions. Ability to switch focus rapidly. Ability to think clearly and rationally, understanding the logical connection between ideas, processes, and systems. Ability to drive to metro sites (vehicle and valid driver's license required). Flexibility to sub for co-workers preferred.

Physical Demands: Frequent lifting and carrying of up to 25 lbs. Frequent transition from sitting to standing. Sitting up to 3 hours at a time; standing up to 3 hours at a time. Frequent keyboarding up to 4 hours at a time. Regular pushing and pulling of pianos, drum sets, and other equipment at non-Minneapolis sites.

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