Home Protection Consultant
1 week ago
CPI Security is a leading provider of security and automation solutions, seeking an experienced Sales Advisor to join our growing Inside Sales team in Charlotte, NC. As a Sales Advisor, you will play a key role in helping homeowners and businesses protect their assets and loved ones through our comprehensive security and automation packages.
About the RoleThis is an exciting opportunity for a highly motivated and customer-focused individual to join our dynamic team and make a real difference in people's lives. You will work closely with customers to understand their unique needs and provide personalized solutions that meet their requirements.
We are committed to providing exceptional customer service and ensuring that every interaction is a positive and rewarding experience. If you have a passion for sales, a strong desire to succeed, and a commitment to excellence, we want to hear from you
Key Responsibilities- Sell residential, commercial, and new construction security and home automation products and services via incoming phone calls
- Promote, accurately describe, and sell the details of our services or products in a knowledgeable manner, including upselling and cross-selling when possible
- Complete sales documents accurately to ensure Field Sales and Technicians have all the information they need to create a satisfactory experience for the homeowner
- Actively listen to customers' needs and provide a consultative and persuasive sales approach that champions the CPI brand from start to finish
- Engage customers throughout the sales cycle to convert inbound and outbound opportunities into sales or confirmed appointments
- Create and maintain a robust pipeline through the Salesforce CRM Platform and contribute to the sales database in multiple systems
- Pursue customers in Salesforce and other CRM systems via outbound calls to further develop the customer base
- Excel in a fast-paced, sales-driven environment where exceeding sales goals leads to long-term success
- Provide best-in-class customer care in all interactions
- Upbeat personality and a fun, positive attitude
- 1-2 years previous sales experience preferred, but not required
- Strong customer service and people skills
- Ability to consistently meet and exceed sales quotas
- Coachability with a desire to grow professionally
- Ability to work a flexible schedule, including weekends
- Experience with CRM systems such as Salesforce is a plus, but not required
- Exceptional sales skills are a plus, particularly with strong upselling and closing abilities
- $60,000 to $90,000 Annual Compensation (Base hourly rate with tiered commission structure)
- Performance-based training and quarterly bonus
- Higher shift pay for working nights and weekends
- Great medical, dental, vision, 401(k) with company matching, short- and long-term disability, and life insurance options
- Company-paid holidays, floating holiday, and PTO
- Free monitored security system after 90 days
- Engaging and fun company culture with diverse group of people
- Talk about perks: On-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with dedicated Fitness Director
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