Casino Guest Service Representative

3 weeks ago


Hobbs, New Mexico, United States Zia Park Casino Hotel Racetrack Full time
Role Description
In this exciting role as Casino Guest Service Representative, you will play a vital part in ensuring our guests have an exceptional experience at Zia Park Casino Hotel Racetrack. Your primary responsibility will be to provide top-notch service to customers, addressing their needs and concerns in a timely and courteous manner.

About the Role
This position requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment. If you possess these qualities and are passionate about delivering outstanding customer service, we encourage you to apply.

Key Responsibilities
- Respond to customer inquiries and resolve issues promptly and professionally.
- Promote the Mychoice reward program and its benefits to customers.
- Serve beverages to casino guests in a friendly and efficient manner.

Requirements
- Must be 21 years of age or older.
- High school diploma or equivalent preferred.
- Six months to one year experience in customer service preferred.
- Ability to work varying shifts, including days, nights, and holidays.
- Good communication skills, both written and verbal.
- Knowledge of gaming laws and regulations.

Benefits
- Competitive salary range: $40,000 - $60,000 per year.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.

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