Slot Service Host

4 days ago

Hobbs, New Mexico, United States Zia Park Casino Hotel Racetrack Full time
Company Overview
We are Zia Park Casino Hotel Racetrack, a leading provider of integrated entertainment, sports content, and casino gaming experiences. Our 43 destinations across North America offer an exciting industry where you can grow your career.

Estimated Salary: $40,000 - $60,000 per year based on experience and qualifications.

Job Description
As a Slot Service Host, you will be responsible for providing excellent guest service on paying out jackpots and handling minor slot machine malfunctions. You will serve beverages to casino guests in a prompt and friendly manner to ensure their satisfaction by providing excellent service to customers. Assist casino customers by promoting the Mychoice reward program and its benefits through customer sign-ups.

Key Responsibilities:
  • Promote and maintain all steps in the customer service program with each patron and employee you may come in contact with.
  • Handle jackpot requests and transactions.
  • Replenish slot machine printer paper on all slot products.
  • Reset machines and repair minor malfunctions.
  • Count and verify change bank amounts.
  • Take orders and serve non-alcoholic drinks to customers on the casino floor.
  • Assist casino guests by promoting the Mychoice membership and its benefits through new card member signs ups as required.
  • Make phone calls to customers regarding current and future promotions and events.

Required Skills and Qualifications:
  • Must be a minimum of 21 years of age.
  • Must qualify for licensing with the New Mexico Racing & Gaming Commissions.
  • High School diploma or G.E.D preferred.
  • Six months to one year experience in customer service preferred.
  • Ability to work varying schedule to include: all shifts, days and holidays.
  • Good oral and written communication skills, must be fluent and literate in English.
  • Bilingual in Spanish preferred.

Benefits:
  • Day 1 Benefits including health insurance, retirement savings plan, and paid time off.
  • 401(k) Program with company match.
  • Opportunities for advancement and professional growth.
  • Recognition and rewards for outstanding performance.

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