Customer Service Account Manager

6 days ago


Tustin, California, United States K2 Staffing, LLC Full time
Job Overview

We are seeking a highly skilled Customer Service Account Manager to join our team at K2 Staffing, LLC. As a key member of our organization, you will play a vital role in providing exceptional customer service and account management skills.

Job Description

This is a unique opportunity to work with a leading printing organization located in the Tustin, CA area. In this position, you will wear two hats: Customer Service and Account Manager. Your primary responsibilities will include interacting with customers and vendors via phone or in person to provide information and resolve inquiries, taking or entering orders, updating or canceling accounts, sales orders, purchase orders, or obtaining details of discrepancies/complaints and resolving them.

You will be responsible for ensuring that appropriate changes are made to resolve customers' requirements/problems. Additionally, you will keep a record of customer interactions or transactions, recording details of inquiries, complaints, or comments as well as actions taken. You will also solicit sales of new or additional services or products.

Duties & Responsibilities
  • Discuss goods or services information with customers and vendors to complete quotes, purchase orders, sales orders, and billing.
  • Maintain accurate and complete Job Packet details: Vendor bills, Purchase Order, Sales Order, packing slip(s), Vendor packing slip, Samples, Correspondence with vendor, Correspondence with customer, Artwork, Client Purchase Order, and Copies of vendor bills.
  • Perform day-to-day administrative tasks such as maintaining information files and processing paperwork using internal computers and computer systems.
  • Coordinate packing or shipping methods with Warehouse.
  • Develop constructive and cooperative working relationships with co-workers, customers, and vendors.

Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent.
  • A minimum of two years of customer service experience.
  • Experience with production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods is helpful but not required.

Salary and Benefits

The estimated annual salary for this position is $55,000 - $65,000, depending on experience. We offer a comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.

About Us

K2 Staffing, LLC is a leading staffing agency specializing in printing and manufacturing jobs. We pride ourselves on building strong relationships with our clients and candidates, and we are committed to finding the right fit for each job opening.



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