Customer Service and Relations Specialist
1 week ago
Company Overview
Caliber Collision is a leading provider of auto collision repair services across 41 states, with over 1700 centers nationwide.
We offer a holistic solution to fleet care through our Caliber Fleet Services, which includes collision repair and full-service auto care.
Salary
The estimated salary for this position is $17-$20 per hour, paid weekly with opportunities for overtime.
Job Description
This role involves performing all-purpose duties, including greeting and providing extraordinary customer service to internal and external customers.
Responsibilities may also include monitoring work volume scheduled for the center and recommending load level requests when necessary.
Candidates will coordinate Rental Car/Tow companies to provide one-stop service to all customers while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes.
Required Skills and Qualifications
- A minimum of 1+ years of experience in a customer-facing environment.
- Effective verbal and written communication skills.
- Ability to navigate multiple software systems, such as Microsoft Office Suite.
- Capacity to work through competing priorities and adapt easily to a fast-paced environment.
- Personable, friendly customer service skills to interact with internal and external customers.
- Collaborative mindset to work effectively within a team.
Benefits
- Benefits from day one, including medical, dental, and vision coverage.
- Industry Comparable Pay, paid weekly with opportunities for overtime.
- Paid Vacation & Holidays, beginning day one.
- Career growth opportunities, promoting from within.
- A career for life, gaining hands-on experience within a production shop.
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