Technical Specialist

2 weeks ago

Washington DC USA, United States AVAYA Full time
About Avaya

Avaya is a leading provider of innovative solutions for businesses, empowering them to deliver exceptional customer experiences.

Our team is dedicated to helping organizations achieve their goals through cutting-edge technology and expert support.

The Opportunity

We are seeking a skilled Technical Specialist to join our team in Washington, DC.

As a Technical Specialist, you will provide daily on-site support for our customers, answering calls from end users and system administrators regarding VoIP phone system features and reporting tools.

You will perform initial diagnostic evaluations, address basic technical issues, and provide end-user education and instruction.

Troubleshoot phone features and application issues, resolve issues within your scope and control, and provide guidance to end-users on procedures and policies for the administration and security of Avaya-provided hardware and software.

Refer issues that are not remotely solvable to the appropriate team resource for resolution, track status, inform, and escalate tickets as necessary to ensure compliance with service level agreements (SLAs) and client expectations.

Provide prompt and accurate services regarding the status of incidents or change requests to our customers.

About You

We are looking for a team player with a demonstrated willingness to learn and progress.

You will provide clear and concise client support regarding the operation of the SSA TPCO VoIP phone system, as well as best-practice instructions to end-users.

Maintain a working understanding of the SSA TPCO VoIP Solution, provide clear explanations of technical-related issues to non-technical users, and coach users through basic technical troubleshooting and resolution steps.

Demonstrate strong organization and prioritization skills, including proactive tracking of open issues, and strong communication skills, both written and oral, including remote customer support via technology and through the use of the telephone.

Create clear and accurate documentation of activities through trouble logs, trouble ticket systems, and through the use of email and collaboration technologies.

Proficient knowledge of MS Office, Windows 2007, Email, Collaboration, and Internet navigation is required.

2 years of experience in technical help desk support or a related equivalent type of position is preferred.

Aptitude for technology and an understanding of VoIP technology are essential.

Experience in the use of a trouble ticket system is desirable, as well as any industry qualifications, particularly experience directly with Avaya Legacy (Nortel) or VoIP technology.

Understanding and experience in support of IP data applications and end-user support are also desirable.

Proficiency with Excel functions, Collaboration tools, and Telephony and/or Contact Center terminology and reporting is required.

No requirement for travel outside of the local area.

Compensation

The pay range for this opportunity is from $57,100.00 to $77, performance-related bonus + benefits.

This range represents the anticipated low and high end of the salary for this position.

This role is also eligible to receive an annual bonus that aligns with individual and company performance.

Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, competencies, and location.

  • Technical Specialist

    2 weeks ago

    Washington, DC, USA, United States AVAYA Full time

    About AvayaAvaya is a leading provider of innovative solutions for businesses, empowering them to deliver exceptional customer experiences.Our team is passionate about helping organizations succeed, and we're committed to creating a workplace where diversity, inclusion, and individuality thrive.The OpportunityWe're seeking a skilled Technical Specialist to...

  • Technical Content Specialist

    4 weeks ago

    Washington, DC, USA, United States Go intellects Inc Full time

    Job Opportunity at Go Intellects IncJob Title: Technical Content SpecialistJob Summary:We are seeking a highly skilled Technical Content Specialist to join our team at Go Intellects Inc. As a Technical Content Specialist, you will be responsible for creating high-quality technical documentation for our IT projects.Key Responsibilities:Liaise with department...

  • Technical Support Specialist

    7 days ago

    Washington, DC, USA, United States AHU Technologies Inc Full time

    Job Title: Helpdesk Specialist JourneymanAt AHU Technologies Inc, we are seeking a skilled Helpdesk Specialist Journeyman to join our team. The ideal candidate will have a strong background in technical support and be able to provide expert assistance to our clients.Job Description:The Helpdesk Specialist Journeyman will be responsible for providing...

  • Technical Support Specialist

    2 weeks ago

    Washington, DC, USA, United States Go intellects Inc Full time

    Job Title: Journeyman Helpdesk SpecialistJob Summary:We are seeking a highly skilled Journeyman Helpdesk Specialist to join our team at Go Intellects Inc. The successful candidate will be responsible for providing technical support to our clients, troubleshooting issues, and resolving problems in a timely and efficient manner.Key Responsibilities:Respond to...

  • Technical Support Specialist

    1 month ago

    Washington, DC, USA, United States AHU Technologies Inc Full time

    Job Description**Job Summary**AHU Technologies Inc is seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will have 6-10 years of experience in providing technical support and troubleshooting skills.Key Responsibilities:Respond to and diagnose technical issues through discussion with users.Ensure a timely process...

  • Technical Content Specialist

    4 weeks ago

    Washington, DC, USA, United States Micro Systems Consultants Inc Full time

    Job DescriptionMicro Systems Consultants Inc. is a Management Consulting firm providing Information Technology and Physical Solutions products and services that create value and solve complex problems since 1987. We have a rich history of working with clients to understand their business problems and leverage our technical expertise and knowledge to deliver...

  • Patent Agent and Technical Specialist

    7 days ago

    Washington, DC, USA, United States Morgan Lewis Full time

    Job Title: Patent Agent and Technical SpecialistMorgan, Lewis & Bockius LLP, a leading global law firm, is seeking a highly skilled Patent Agent and Technical Specialist to join their award-winning Intellectual Property Practice Group. The successful candidate will be responsible for preparing, filing, and prosecuting patent applications before the U.S....

  • Patent Agent and Technical Specialist

    7 days ago

    Washington, DC, USA, United States Morgan Lewis Full time

    Job Title: Patent Agent and Technical SpecialistMorgan, Lewis & Bockius LLP, a leading global law firm, is seeking a Patent Agent and Technical Specialist to join their award-winning Intellectual Property Practice Group. The successful candidate will be responsible for preparing, filing, and prosecuting patent applications before the U.S. Patent and...

  • Oracle Integration Cloud Technical Specialist

    7 days ago

    Washington, DC, USA, United States AHU Technologies Inc Full time

    Job Title: Oracle Integration Cloud Technical SpecialistAt AHU Technologies Inc, we are seeking a highly skilled Oracle Integration Cloud Technical Specialist to join our team. As a key member of our integration team, you will be responsible for designing, developing, and implementing Oracle integrations on Oracle Integration Cloud (OIC) using file-based,...

  • Technical Consultant, Patient Monitoring Specialist

    4 weeks ago

    Washington, DC, USA, United States Philips Full time

    Job TitleTechnical Consultant, Patient Monitoring SpecialistJob SummaryWe are seeking a highly skilled Technical Consultant, Patient Monitoring Specialist to join our team at Philips. As a key member of our field service team, you will be responsible for providing technical expertise and support to our customers in the healthcare industry.Key...

  • Technical Writer

    2 weeks ago

    Washington, DC, USA, United States Client Server Software Solutions Full time

    Job Title: Technical WriterJob Summary:We are seeking a highly skilled Technical Writer to join our team at Constellation West. As a Technical Writer, you will be responsible for creating, updating, and maintaining technical documentation related to cybersecurity policies, system audits, and federal compliance procedures.Key Responsibilities:Develop and...

  • Technical Writer

    2 weeks ago

    Washington, DC, USA, United States The Rehancement Group Full time

    Job OpportunityThe Rehancement Group, Inc. is seeking a skilled Technical Writer to support the United States Department of the Treasury, Internal Revenue Service, and Bureau of Engraving and Printing with Records and Information Management (RIM) support services.Key Responsibilities:Develop comprehensive documentation for RIM processes, policies, and...

  • Technical Writer Specialist

    7 days ago

    Washington, DC, USA, United States Serigor Inc. Full time

    Job SummaryWe are seeking a skilled Technical Writer to join our team at Serigor Inc. in Washington, DC. As a Technical Writer, you will be responsible for creating high-quality technical content, including articles, reports, and documentation.Key ResponsibilitiesDevelop and maintain technical documentation, including user guides, manuals, and online help...

  • Technical Support Specialist

    2 weeks ago

    Washington, DC, USA, United States vTech Solution Full time

    Job SummaryWe are seeking a highly skilled Technical Support Analyst to join our team at vTech Solution. As a Technical Support Analyst, you will provide consultative and technical support services to our clients to ensure timely problem resolution, system/data access, and optimal system performance.Key ResponsibilitiesProvide technical support to clients...

  • Technical Content Specialist

    7 days ago

    Washington, DC, USA, United States Dynamic Pro Inc Full time

    Job OpportunityWe are seeking a skilled Technical Writer to support our client in the development, review, and quality control of written documentation. The ideal candidate will have a strong background in technical writing, quality management, and quality documentation.Key Responsibilities:Translate complex technical documents into user-friendly...

  • Technical Documentation Specialist

    2 weeks ago

    Washington, DC, USA, United States ARFA Solutions, LLC Full time

    Job OpportunityARFA Solutions, LLC is seeking a skilled Technical Writer to create high-quality technical documentation for our software products and services.Key ResponsibilitiesCollaborate with cross-functional teams to gather information and understand software features and functionalityTranslate complex technical concepts into clear and concise...

  • Senior Technical Editor

    1 month ago

    Washington, DC, USA, United States Pueo Business Solutions Full time

    Senior Technical Editor Position at Pueo Business SolutionsPueo Business Solutions is committed to fostering innovation and talent in a dynamic business environment. Our team of professionals seeks a collaborative and supportive work setting that values career growth and independence. We have a flat organizational structure that rewards diverse contributions...

  • Technical Support Specialist

    2 weeks ago

    Washington, DC, USA, United States AHU Technologies Inc Full time

    Job Title: Helpdesk/Customer Support Entry DCAt AHU Technologies Inc, we are seeking a highly skilled and motivated Helpdesk/Customer Support Entry DC to join our team. As a key member of our support team, you will be responsible for providing technical assistance to our customers and ensuring that their issues are resolved in a timely and efficient...

  • Technical Support Specialist

    7 days ago

    Washington, DC, USA, United States Experis Full time

    Job Title: Support Engineer 5Our Fortune 500 client, a leading provider of innovative solutions, is seeking a highly skilled Support Engineer to join their team. As a Support Engineer, you will serve as a frontline technical resource for Microsoft premier, unified, and Azure Rapid Response customers and partners via phone, email, chat, or web.Key...

  • Senior Technical Proposal Writer

    7 days ago

    Washington, DC, USA, United States McColm and Company Full time

    Job OpportunityMcColm and Company is seeking a skilled Technical Proposal Writer to join our team of experts in designing and developing technical approaches for professional training and capacity building, advisory and technical consulting, and research and analysis.Key Responsibilities:Attend key bid preparation meetings to support the identification of...