Senior Network Systems Specialist

1 day ago


Birmingham AL USA, United States PANGEATWO Full time

Senior Network Technician

$85,000 - $95,000

Birmingham, AL

As a senior network technician, you will serve as a dedicated technical representative, providing on-site and remote support to clients. Your expertise will be utilized to resolve complex technical issues, ensuring client satisfaction and operational efficiency.

Key Responsibilities:

  • Provide secondary support for the help desk, addressing client inquiries and resolving issues promptly.
  • Conduct service visits at client locations to diagnose and resolve technical problems.
  • Perform cabling tasks as required.
  • Assist in addressing and resolving client complaints.
  • Manage and maintain files for new accounts.
  • Provide telephone support and assist administrative staff with record keeping.
  • Seek out training opportunities to enhance technical skills and knowledge.
  • Set clear goals, plan activities, and take on additional responsibilities to contribute to professional growth.

Core Competencies:

  • Troubleshoot advanced Windows Server and Microsoft Exchange configurations.
  • Resolve complex firewall issues.
  • Manage server migrations effectively.
  • Design, manage, and configure Windows networks and Hyper-V Cluster projects.
  • Communicate effectively with clients and colleagues, both verbally and in writing.
  • Apply logical thinking and problem-solving skills to resolve technical issues.
  • Prioritize tasks and manage time efficiently.
  • Collaborate effectively with team members to achieve shared goals.
  • Maintain a professional demeanor and adhere to organizational policies.
  • Treat others with respect and integrity.

Qualifications:

  • Education: Bachelor's degree or equivalent combination of education and experience in a related field.
  • Skills: Strong technical skills, excellent communication and customer service abilities, and proficiency in relevant software and services.

This position requires a US Citizenship or Green Card as the client is not able to provide sponsorship.

At our clients' request, only individuals with required experience will be considered.

Please note - if you have recently submitted your resume to a PangeaTwo posting, your qualifications will be considered for other open opportunities.

Your resume will never be submitted to a client without your prior knowledge and consent to do so.



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