Product Manager

1 day ago

New York, New York, United States TD Bank Full time
Job Description

The Product Manager is responsible for overseeing the end-to-end management of assigned products, services, and programs, including features, benefits, and characteristics that meet customer needs and are priced to meet the Bank's profit and loss objectives.

Key Responsibilities
  • Manage a particular product or function to support the achievement of a business strategy.
  • Act as a source for innovation led through customer insights and creating a better customer experience with a particular product.
  • Be accountable for business results and product sales, working with Acquisition teams to ensure widget and volume targets are met.
  • Develop and maintain a robust understanding of the regulatory requirements, customer, market, and industry to deliver product and process innovation to improve the value proposition.
  • Oversee and ensure the clear and effective delivery of products and services to the customer.
  • Act as a Subject Matter Expert for product-related inquiries.
  • Lead business plans leveraging Acquisition and Segments teams to increase new account growth and track P&L impact.
  • Liaise with partners (i.e., Marketing, Phone Channel, Retail) to understand industry and customer trends; analyze challenges and identify areas of opportunity through customer research, focus groups, and external secondary research.
  • Facilitate ideation sessions and build necessary business cases for NPD, identifying solutions and building stronger plans for growth.
  • Build and maintain effective relationships with sales distribution, key internal stakeholders, and/or external partners to ensure that customer needs are considered in strategic decisions and in the development of options, solutions, and alternatives.
  • Lead and facilitate problem-solving sessions with partners and vendors.
  • Design end-to-end processes for development, implementation, use, reporting, and feedback on developed products and segments.
  • Direct and coordinate market research to determine underlying customer needs – input to development process.
  • Participate in the day-to-day management of the product(s), identifying and implementing product features and enhancements, providing business case support of recommendations, and assisting in the strategic development of new initiatives.
  • Adhere to enterprise frameworks or methodologies that relate to activities for own business area.
  • Deliver financial results for the product/product suite via operation of all available levers: pricing, margin, volume, etc., creates and delivers business cases to achieve strategic business results (acquisition, retention, customer experience, engagement, and market share).
  • Support Senior Management as a subject matter expert for the product(s) portfolio through all forms of written and verbal presentations (product reviews, planning and forecasting, strategic review sessions).
  • Conduct ongoing industry and competitive analysis to obtain market insights and ensure Acquisition Teams are kept informed of matters to be competitive and win in the marketplace.
  • Keep current on emerging trends/developments and grow knowledge of the business, related tools, and techniques.
  • Refine product management strategies through detailed analysis of the P&L, ongoing competitive research, and review of marketing/risk management tactics.
  • Ensure effective product policies and processes are established to support business processes align with risk appetite.
  • Oversee product management deliverables within budget and as per the approved product plan, working with business partners to develop the content of those deliverables.
  • Champion the development of the annual business plan and the monthly/quarterly forecast process.
  • Contribute to and support partner-led projects as identified.
  • Participate and collaborate on initiatives with internal and external service providers (IT, operations, legal, compliance, marketing, etc.) to ensure the product meets TDBG objectives and standards.
  • Identify and manage risks (market, credit, operational) associated with the product/segment.
  • Develop/maintain productive working relationships with distribution channel owners.
  • Be knowledgeable of and comply with Bank and Industry Codes of Conduct.
  • Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite.
Requirements
  • Undergraduate degree or product management certificate and/or 7+ years relevant experience.
  • Previous Product experience typically required.
  • Advanced knowledge of and ability to conduct product research, product analysis and development, forecasting, pricing, competitive intelligence.
  • Knowledge of current and emerging competitor and market trends.
  • Ability to lead, plan, implement, and evaluate program/project activities to ensure completion of product initiatives.
  • Ability to forecast and contribute to strategic direction of the product management function and provide advice to senior leadership.
  • Ability to communicate effectively in both oral and written form.
  • Ability to work collaboratively and build relationships across teams and functions.
  • Ability to work successfully as a member of a team and independently.
  • Ability to exercise sound judgment in making decisions.
  • Ability to analyze, organize, and prioritize work while meeting multiple deadlines.
  • Skill in preparing and managing budgets and P&L.
  • Knowledge of and/or skill in using analytical software tools, data analysis methods, and reporting techniques.
  • Skill in using computer applications, including MS Office.
  • Ability to handle confidential information with discretion.
Employee/Team Accountabilities
  • Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation, and teamwork, and ensure timely communication of issues/points of interest.
  • Provide thought leadership and/or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit.
  • Participate in personal performance management and development activities, including cross-training within own team.
  • Keep others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities.
  • Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences, and leveraging best practices.
  • Lead, motivate, and develop relationships with internal and external business partners/stakeholders to develop productive working relationships.
  • Contribute to a fair, positive, and equitable environment that supports a diverse workforce.
  • Act as a brand ambassador for your business area/function and the bank, both internally and/or externally.

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