Security Operations Manager

3 days ago

Frisco, Texas, United States GardaWorld Full time
Job Title: Security Operations Manager

GardaWorld is the world's largest privately-owned security services company. We protect our clients' staff and assets, wherever they are in the world.

Job Description

Key Responsibilities:

  • Supervise the day-to-day service provided to the client and ensure service is of the highest standard.
  • Develop and maintain effective relationships with client and employees, and serve as the liaison between GardaWorld, our client, and our assigned staff.
  • Meet regularly with client to address problems, provide status updates, communicate needs, and ensure satisfaction.
  • Manage 24/7 Security Operations of site.
  • Coach, Mentor, and Train all assigned Staff Members.
  • Interview, Hire, and Onboard New Staff Members.
  • Ensure and enforce that all staff are following SOPs, meeting/exceeding standard.
  • Regularly audit security procedures and test security awareness and responses.
  • Manage a tiered disciplinary process.
  • Manage and Issue Equipment/Uniforms.
  • Covers shifts as needed to fulfill contract requirements.
  • Ensure 100% payroll and billing accuracy.
  • Ensure 100% compliance with federal, state, and local regulations in assigned account.
  • Respond quickly to critical situations.
  • Ability to read and write detailed reports.
  • Manage fleet maintenance.
Qualifications

Requirements:

  • At least 21 years of age or older as required by applicable law or contractual requirements.
  • You are able to pass a background check and drug test.
  • You have a valid driver's license.
  • Proven experience as security manager or similar position (Former Military, Law Enforcement preferred).
  • Experience using relevant technology and equipment (e.g. CCTV).
  • Experience in reporting and emergency response planning.
  • Excellent knowledge of security protocols and procedures.
  • Working knowledge of MS Office.
  • Excellent communication and interpersonal skills.
  • Outstanding organizational and leadership skills.
  • Committed and reliable.

General Qualifications:

  • Possess at least an associate's degree or equivalent.
  • Minimum 3 years progressive management experience.
  • Pass an extensive screening process.

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