Customer Service Representative

2 weeks ago

Walnut Creek, California, United States Office Depot Full time
Job Overview

The Retail Part Time Store Associate role is a vital part of our team at Office Depot. As a key contributor to our success, you will engage with customers in a friendly and knowledgeable manner, creating a positive shopping experience while driving sales.

In this position, you will actively connect with customers, addressing their needs by recommending the right products, services, and solutions to enhance their experience. You will work collaboratively with your colleagues to create and nurture a vibrant sales culture, ensuring exceptional customer satisfaction and operational excellence.

This is an excellent opportunity for those passionate about sales, delivering exceptional service, and driving business growth. If you are looking for a rewarding career with opportunities for advancement, we encourage you to apply.

About the Role
  • Customer Experience:
    • Support a positive customer-centric experience by proactively acknowledging and engaging every customer.
    • Utilize and understand the selling program to promote the sale of the best solution as well as additional products and/or services.
    • Maintain awareness of planned advertisements, promotions, and sales and loyalty programs.
  • Store Operations:
    • Consistently maintain store and print department appearance to company guidelines and keeps a neat, clean, well-stocked environment.
    • Adheres to all standards related to signage labeling and merchandise presentation.
    • Follows the established sorting and stocking guidelines and completes freight processes.
    • Ensures freight sorting area is organized and setup in accordance with guidelines.
    • Scans, investigates, and fills inventory lows and outs daily.
  • Print and Tech Expertise:
    • Works to continually develop personal selling skills and product knowledge through sales and service tools provided which includes successful completion, at minimum, of Tech, Print, and other applicable training.
    • Continued education in these areas is expected, up to and including designated certifications, if required.
  • Sales Techniques:
    • Ensures compliance with company policies, procedures, and practices; and supports the company's loss prevention efforts.
    • Performs other duties as assigned.

Requirements and Qualifications
  • High School diploma or equivalent education preferred.
  • No previous experience required.
  • Must possess basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job.
  • Must possess good interpersonal and communication skills which are necessary to establish a selling relationship with clients and other associates.
  • Must be able to read, count and write to accurately complete documentation, utilize training tools and process inventory.
  • Client focused, positive and engaging, action oriented, demonstrates a passion for the brand, products, services, and solutions.

Benefits

We offer competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization. You will be eligible to participate in the Retail Store Hourly Non-Management Incentive - a program measured on Store-level Metrics; paid in accordance with the Incentive Plan terms and conditions.

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