Customer Service Representative for Construction Machinery Rentals

1 week ago


Homer, Alaska, United States SilverWave Inc Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative for the rental of construction machinery and equipment.

Key Responsibilities
  • Proactively identify customer needs and provide tailored solutions to ensure exceptional customer satisfaction
  • Offer expert advice to customers on our comprehensive product range, including rental options and maintenance services
  • Build and maintain strong relationships with customers, leveraging CRM and merchandise management systems to drive sales and customer loyalty
  • Efficiently process customer orders, handle complaints, and manage rental item disposition
  • Oversee rental item management, including maintenance and inspections
  • Monitor and maintain accurate inventory levels, conducting regular checks to ensure optimal stock levels
Requirements
  • Completed commercial apprenticeship and relevant sales or rental industry experience
  • Based in Bonn or the southern Cologne region, with a strong understanding of local market dynamics
  • Excellent communication and interpersonal skills, with a passion for building customer relationships
  • Proficient in MS Office and SAP, with a willingness to learn and adapt to new technologies
  • Organized, reliable, and independent, with a strong work ethic
What We Offer
  • Competitive salary and benefits package
  • Flexible working hours and home office options
  • Modern and dynamic work environment
  • Company pension plan and opportunities for professional growth and development


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