Customer Service Representative

2 weeks ago


Phoenix, Arizona, United States Sonora Quest Laboratories Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our Revenue Cycle team at Sonora Quest Laboratories. As a key member of our team, you will be responsible for providing exceptional customer service to patients and providers, resolving billing issues, and ensuring timely documentation and filing requirements.

Key Responsibilities
  • Receive and respond to incoming phone calls from patients and providers regarding payment issues, perceived inappropriate patient service, and updates on insurance data.
  • Determine the nature of each call and document the associated reason code via our claim system.
  • Effectively research, resolve, and respond to billing issues in a timely and accurate manner.
  • Provide support to the Reimbursement area by posting zero payment Explanation of Payments from insurance companies.
  • Monitor patient accounts to facilitate prompt payment and prevent inappropriate transfers to the outside collection agency.
  • Assist with cross-functional tasks, including EOB Adjustments, Bad Debt Recovery Trailer Entry, and Cash Payment mailing.
Requirements
  • High school diploma or GED with a minimum of two years of customer service experience.
  • Excellent verbal and organizational skills, with the ability to interface with difficult customers and work with minimal direct supervision to meet required goals.
Preferred Qualifications
  • One year of previous medical billing experience.
  • Additional related education and/or experience.


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