Security Operations Center Supervisor
1 day ago
The Security Operations Center Supervisor plays a critical role in safeguarding Capital One's people, customers, facilities, branches, cafes, and assets. This position leads a dedicated shift of teammates responsible for emergency response, alarm and event monitoring, incident detection, triage, and notification.
Key Responsibilities:- Lead a team of Security Operations Specialists and contract Watch Officers
- Collaborate with other Sentry supervisors to ensure knowledge sharing and manage schedules for coverage across shifts and centers
- Create engagement opportunities for teammates across and within shifts, including recognition events and volunteer/community impact experiences
- Review and provide ongoing feedback on Sentry training and engage in learning opportunities and preparedness exercises
- Complete audits and quality assurance reviews of processes and procedures
- Continuously look for ways to simplify and improve processes and escalate process gaps
- Stay up-to-date on current and emerging threats and trends across the Capital One footprint
- Coordinate communications and maintain critical system statuses in emergency situations
- Support project managers on new installs and projects involving security monitoring, including testing of systems
- Support investigations of critical incidents across the Capital One footprint
- Bachelor's degree or military experience
- At least 2 years of experience managing people in an emergency operations center, security operations center, crisis, or call center setting
- At least 1 year of experience with Google for Business suite applications
- At least 3 years of experience managing people in an emergency/security operations center, crisis, or call center setting
- At least 1 year of experience with security technology systems and emergency communication operations
- At least 1 year of experience in intelligence gathering, assessment, and reporting
Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website.
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